Refund policy

Return & Refund Policy

At Glow Skin Koka, we want you to feel satisfied with your purchase. If there is any issue with your order, please contact us so we can review and assist with your request.

Return Window

Returns may be requested within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. Your order number or proof of purchase may be required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.

Gift cards, final sale items, clearance products, and customized or personalized products are also not eligible for return.

How to Start a Return

Please email us at support@kokaskin.store
with your order number and reason for return.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review your case quickly.

Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or wrong item sent by us.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, the refund will be issued back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Wrong Orders

Please inspect your package after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can help with an eligible refund, replacement, or exchange.

Glow Skin Koka
14233 Bluebird Park Rd, Windermere, FL 34786
Phone: 407-287-9933
Email: support@kokaskin.store.